Case study · AI Appointment System
Scheduling and an FAQ assistant for clinics, grounded in the business's own documents
AI booking + voice replies
At a glance
- Client
- AI Appointment System
- Industry
- Clinics & Services
- Services
- AI Copilots & Chatbots, Voice AI Agents, RAG & Knowledge Assistants, Document Intelligence (IDP)
- Stack
- Django, Google Calendar, Microsoft Outlook, LLM, Text-to-speech
- Calendars
- Google + Outlook
- Channels
- Text · Voice
The challenge
- Staff spent hours answering the same booking and FAQ questions.
- Calendars weren't synced, causing double bookings.
- Client details were kept in scattered notes.
- Customers couldn't get answers outside working hours.
Our approach
- Built an appointment calendar with availability slots and conflict-aware scheduling.
- Client records with a full audit trail.
- Google Calendar and Microsoft Outlook sync.
- Business document upload with structured extraction of FAQs, services, pricing and policies.
- AI text and audio chat with voice-clone replies, plus an admin overview.
Results
- Clients book and get answers at any hour.
- Synced calendars prevent double bookings.
Related services
Services used on this project
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