Case study · ChatAI
Chatbot-as-a-service: businesses build, customise and embed AI chatbots trained on their own FAQs
Embeddable AI chatbots
At a glance
- Client
- ChatAI
- Industry
- Customer Support · SaaS
- Services
- AI Copilots & Chatbots, RAG & Knowledge Assistants, AI for Customer Support, SaaS Product Development
- Stack
- FastAPI, SQLAlchemy, PostgreSQL, OpenAI, JavaScript widget
- Type
- Multi-tenant SaaS
- Embed
- JS widget
The challenge
- Support teams answered the same questions again and again.
- Generic chatbots didn't know the business's own information.
- Building a custom chatbot needed developers.
- Website visitors left when they couldn't get quick answers.
Our approach
- Built multi-tenant business profiles with isolated chatbot and document data.
- Chatbot setup for prompts, welcome message, suggested questions and widget style.
- Document upload to ground answers, with try-chat and an embed preview.
- Embeddable JavaScript chat widget, an admin panel and a REST API.
Results
- Businesses launch a chatbot trained on their own documents without developers.
- Visitors get instant answers on any website.
Related services
Services used on this project
More work
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Next step
Want results like ChatAI?
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- We reply within 1 business day.
- NDA available on request
- You own all code from day one